Call Center Representative

Company Description

Safa Soft, established in 2008, is a leading provider of technology solutions for travel agencies, with a focus on Hajj and Umrah services. Partnering with over 5,000 travel agencies across 13 countries, Safa Soft offers a variety of services, including visa solutions, destination management, and supply management. With the launch of a new B2B system, Safa Soft now provides travel agencies with competitive pricing for hotel bookings via a modern and user-friendly interface tailored to their needs.

Role Description

This is a full-time, on-site role for a Call Center Representative based in Cairo, Egypt. Responsibilities include handling inbound and outbound customer calls, providing exceptional customer service and support, resolving customer inquiries in a timely manner, and ensuring a high level of customer satisfaction. The representative will maintain detailed records of customer interactions and feedback while collaborating with internal teams to address client concerns.

Qualifications

• Proven experience with Customer Service or Customer Support, with a focus on achieving Customer Satisfaction.
• Strong Interpersonal Skills to build and maintain positive relationships with customers and team members.
• Fluency in English
• Basic to advanced Computer Literacy to handle call center software, record customer data, and navigate digital tools effectively.
• Excellent verbal and written communication skills in English; knowledge of Arabic is a strong advantage.
• Ability to multitask, stay organized, and work under pressure in a fast-paced environment.