Job Summary
The role focuses on ensuring clear, timely, and effective communication to support tender activities, facilitate smooth day-to-day operations, resolve issues proactively, and enhance responsiveness throughout the tender lifecycle.
Key Responsibilities
- Serve as the primary point of contact between the company and NUPCO, MOH, and other relevant governmental stakeholders for tender-related matters.
- Build and maintain strong, professional rapport with key counterparts to support effective collaboration and trust.
- Facilitate clear and timely communication to support tender clarifications, submissions, follow-ups, and issue resolution.
- Proactively identify, escalate, and stand on critical issues to ensure timely resolution and minimal impact on tender outcomes.
- Coordinate internally with tenders, technical, commercial, and management teams to align responses and messaging.
- Support and smoothen the clarification and response process during tender stages by ensuring accuracy, consistency, and timeliness.
- Monitor communication timelines and ensure adherence to agreed response SLAs with external stakeholders.
- Track recurring issues, feedback, and communication gaps, and propose process improvements to enhance efficiency.
- Support tender strategy by providing insights on stakeholder expectations, communication best practices, and relationship risks.
- Maintain professional records of key communications, meetings, and action points related to government entities.
Qualifications & Experience
- Bachelor's degree in Business Administration, Public Relations, Communications, or a related field.
- Minimum 6–8 years of experience in customer relations, government relations, or tender-related roles.
- Proven experience working with NUPCO, MOH, or other Saudi governmental entities is highly preferred.
- Strong understanding of tendering and government procurement environments in KSA.
Skills & Competencies
- Excellent communication, negotiation, and relationship-management skills.
- Strong issue-resolution and stakeholder-handling capability.
- Ability to work under pressure and manage sensitive communications professionally.
- High level of professionalism, diplomacy, and accountability.
- Strong coordination and follow-up skills.
- Proficiency in MS Office applications.
