Customer Service Representative

Company Description

Alorica is a leading global CX (Customer Experience) partner, dedicated to designing exceptional customer experiences that build lasting relationships. The company is committed to blending proven performance, industry expertise, and innovative technology to deliver measurable results and limitless growth opportunities. With a global footprint of 100,000 professionals across 17 countries, Alorica serves over 250 brands in more than 75 languages. Guided by values of integrity and authenticity, Alorica is known for pioneering unique customer experiences and fostering a culture of curiosity, creativity, and connection. Join a team that thrives on delivering outstanding results and values individuals who bring bold ideas to the table.

Role Description

This is a full-time on-site role for a Customer Service Representative, located in Qesm El Sheikh Zaid. As a Customer Service Representative, you will handle customer inquiries and provide prompt, accurate support while ensuring customer satisfaction. Key responsibilities include resolving issues, addressing questions with clarity, maintaining a high level of professionalism, and creating a positive customer experience. Additionally, you will adhere to company protocols and consistently provide feedback for process improvements where necessary.

Qualifications

• Strong skills in Customer Service, Customer Support, and maintaining Customer Satisfaction
• English speakers
• B1+ to B2 solid
• Working from office at Sheikh zayed
• Rotational shifts and days off
• Fast permotion tracking
• Grads only
• Experience in enhancing Customer Experience and ensuring a high standard of service
• Exceptional communication skills and the ability to resolve inquiries with professionalism
• Detail-oriented, with strong organizational and problem-solving abilities
• Ability to work in a fast-paced on-site environment
• Fluency in multiple languages is a plus
• Prior experience in customer service, hospitality, or a related field preferred