Customer Service Representative

Company Description

Art of Service is a creative and innovative branding company based in Egypt, serving clients across Egypt and the Middle East since 2016. We specialize in transforming visions into impactful and elegant brands that evoke trust and recognition. Our expertise spans brand strategy, visual identity design, corporate printing, packaging, digital development, promotional materials, and signage solutions. With a commitment to quality, creativity, and craftsmanship, we deliver branding solutions that empower businesses to stand out in competitive markets and connect with their audiences. We take pride in collaborating with a diverse range of organizations to create memorable and effective brand experiences.

Role Description

We are seeking a full-time Customer Service Representative to join our team at our Giza office. In this on-site role, the Customer Service Representative will manage customer interactions to ensure satisfaction, resolve inquiries, and provide effective support. Key responsibilities include addressing customer concerns, maintaining excellent communication, managing customer accounts, and ensuring a seamless customer experience in alignment with Art of Service's commitment to quality and excellence.

Qualifications

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Strong skills in delivering exceptional Customer Experience and maintaining high customer engagement
• Ability to handle customer inquiries effectively and build lasting relationships
• Excellent communication, active listening, and problem-solving abilities
• Proficiency in multitasking, time management, and prioritizing tasks in a dynamic working environment
• Familiarity with CRM tools and customer service technologies is a plus
• Prior experience in a similar role within the branding, design, or marketing industry is an advantage
• Fluency in Arabic and proficiency in English (spoken and written)