Customer Service Representative

Company Description

BIRD NEST curates a unique collection of boutique hotels and holiday homes. Our offerings are powered by technology and rooted in art, wellness, and community. We strive to provide unforgettable experiences while maintaining a strong connection to the local culture and environment. BIRD NEST is dedicated to delivering exceptional hospitality and customer satisfaction.

Role Description

This is a full-time onsite role for a Customer Service Representative, based in New Cairo. The Customer Service Representative is responsible for handling guest reservations, managing inquiries, processing modifications and cancellations, and ensuring an excellent customer experience. Day-to-day tasks include responding to customer questions, resolving issues efficiently, maintaining accurate system entries, and supporting continuous improvements in service quality.

Key Responsibilities

• Manage guest inquiries through email, phone, or chat.
• Process new reservations, changes, cancellations, and special requests.
• Verify rates, availability, documents, and booking requirements.
• Ensure all reservation data is accurately updated in the system.
• Coordinate internally with Operations and Finance when needed.
• Maintain high productivity, quality, and SLA adherence.

Qualifications & Experience

• 0-3 years of experience in Customer Service
• Strong communication skills (written and verbal).
• Basic understanding of reservation systems and workflow.
• High attention to detail and accuracy.
• Ability to multitask and manage workload efficiently.