We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team in the construction industry. This role is pivotal in ensuring client satisfaction by addressing inquiries, resolving issues, and providing support throughout the project lifecycle. As part of a 500+ employee company, you will contribute to our commitment to excellence and help maintain our reputation as a leader in the industry.
RESPONSIBILITIES- Act as the primary point of contact for customers, handling all inquiries and service requests related to construction projects.
- Provide timely and accurate information to clients regarding project status, timelines, and any potential issues.
- Utilize CRM software to document customer interactions and maintain accurate records of inquiries, complaints, and resolutions.
- Work closely with project managers, engineers, and suppliers to coordinate customer needs and solutions effectively.
- Follow up with customers post-service to ensure satisfaction and gather feedback for continuous improvement.
- Assist in the preparation of contracts and service agreements, ensuring clarity and compliance with company policies.
- Contribute to team meetings by providing insights from customer feedback to enhance service delivery.
REQUIREMENTS- High school diploma or equivalent; associate or bachelor's degree in a related field preferred.
- Proven experience in customer service, preferably within the construction or a related industry.
- Strong interpersonal and communication skills, both verbal and written, with the ability to manage difficult conversations effectively.
- Proficiency in customer service software (CRM) and Microsoft Office Suite.
- Solid problem-solving skills with a keen attention to detail and the ability to multi-task.
- Basic understanding of construction processes and terminology is advantageous.
- Ability to work in a fast-paced environment and adapt to changing priorities.
