Customer service representative (English speaker)

Company Description

Intelcia is a global outsourcing leader, offering tailored service solutions for over 20 years, combining talents, technologies, and processes that meet international standards. The company provides a comprehensive array of services, including Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative & Consulting Solutions. Intelcia operates across Europe, North and Sub-Saharan Africa, the Indian Ocean, North America, Latin America, and the Caribbean, with more than 35,000 employees across 85 operational centers globally. The group aspires to rank among the top 10 global outsourcing companies and achieve a turnover of 1.5 billion euros by 2025.

Role Description

This is a full-time on-site role for a Customer Service Specialist (English speaker B2) located in Cairo, Egypt. The Customer Service Specialist will be responsible for providing excellent customer support, addressing customer inquiries, ensuring high levels of customer satisfaction, and maintaining quality customer experience. The role also involves managing customer interactions via phone with professionalism and adhering to industry-standard phone etiquette.

Qualifications

• Strong Customer Support, Customer Service, and Customer Experience skills
• Proficiency in delivering high levels of Customer Satisfaction
• Excellent Phone Etiquette and communication skills
• Fluency in English with a minimum B2 proficiency level
• Ability to work collaboratively in an on-site environment
• Strong problem-solving skills and attention to detail
• Prior experience in customer service or a related field is a plus