Customer Service Representative

Company Description

Gebhaly is an Egyptian automated company that offers a service for purchasing products from various international websites USA, UK, Turkey, China & UAE. Customers simply need to copy the item link, paste it on our website, and follow the steps to find the final cost and choose a preferred payment method. We handle the purchasing, international shipping, customs clearance, and door-to-door delivery, ensuring transparency with no hidden or extra costs. Our fast delivery (within 7 to 21 days) and innovative technology set us apart. Additionally, Gebhaly offers cross-border services to businesses, helping them deliver products to Egypt and handling customs clearance in the country of purchase and in Egypt. Our online retailer system allows partners to track their products.

Role Description

This is a full-time role as a Customer Service Officer based in Cairo, Egypt. The Customer Support Representative will be responsible for providing customer support, ensuring customer satisfaction, and troubleshooting issues.

Qualifications

• Customer Support, Customer Satisfaction, and Communication skills
• Experience in customer service
• Troubleshooting skills
• Excellent verbal and written communication skills in English and Arabic
• Ability to handle customer interactions through call centre operations and multiple digital communication channels (Including WhatsApp and other chat platforms)
• Demonstrated ability to influence customer decisions and drive order completion through effective phone communication while ensuring a positive customer experience
• Ability to work well under pressure
• Familiarity with online purchasing and e-commerce platforms is a must
• Knowledge of international shipping and customs regulations is a plus
• Knowledge of Google sheets and excel is a plus
• Familiarity with CRMs platforms is a must