Customer Service Representative

Company Description

Intelcia is a global outsourcing leader with over 20 years of experience, delivering customized solutions that meet international standards. The company offers a range of services, including Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative Consulting. With a presence in regions such as Europe, North and Sub-Saharan Africa, North and Latin America, and the Indian Ocean, Intelcia operates across 85 centers and employs more than 35,000 professionals. The organization aims to become one of the top 10 global outsourcing companies and achieve 1.5 billion in revenue by 2025.

Role Description

This is a full-time, on-site role for a Customer Service Advocate based in Qesm Heliopolis. The Customer Service Advocate will be responsible for delivering excellent customer support, addressing queries, resolving issues, and ensuring customer satisfaction. The role also involves maintaining positive customer experiences, handling inquiries efficiently, and providing superior service aligned with Intelcia's standards.

Qualifications

• Strong skills in Customer Service, Customer Support, and Customer Satisfaction
• Experience in managing Customer Experience and ensuring high service standards
• Ability to effectively handle inquiries as a Customer Service Representative
• Excellent communication and interpersonal abilities
• Proficiency in common computer applications and tools
• Problem-solving skills and a customer-first mindset
• Prior experience in a similar role is a plus
• Bachelor's degree or equivalent experience is an advantage