Customer Service Representative

Company Description

Intelcia is a global outsourcing leader with over 20 years of experience in delivering customized services by integrating talent, technology, and processes to meet international standards. It provides comprehensive solutions, including Multichannel Customer Experience, Business Processes, IT Solutions, and Innovative & Consulting Solutions to support clients in focusing on their core business. Intelcia operates globally with over 35,000 employees across 85 operational centers in Europe, North Africa, Sub-Saharan Africa, the Indian Ocean, North America, Latin America, and the Caribbean. The company aims to be among the top 10 global outsourcing players and achieve a turnover of 1.5 billion euros by 2025.

Role Description

This is a full-time, on-site role for a Customer Service Agent based in Cairo, Egypt. The Customer Service Agent will respond to customer inquiries, resolve complaints, and ensure customer satisfaction through efficient communication. Day-to-day tasks include answering customer calls or messages, providing product or service information, resolving customer issues, and maintaining accurate records of each interaction. This role requires a customer-first mindset and the ability to manage and resolve customer concerns promptly and professionally.

Qualifications

• Experience in Customer Service, Customer Support, and Customer Satisfaction processes
• Strong interpersonal skills to provide exceptional Customer Experience
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficiency in English and additional language skills would be a plus
• Familiarity with CRM tools and customer service software is beneficial
• Bachelor's degree or relevant work experience in a related field