Customer Service Representative

Company Description

Teleperformance is a global leader in digitally integrated business services, operating in over 80 countries and employing more than 500,000 people worldwide. As part of this network, Teleperformance Egypt is dedicated to creating meaningful interactions and fostering an environment where employees can grow and succeed. The company places a strong emphasis on providing innovative solutions and exceptional support for its clients. Teleperformance Egypt values teamwork, customer-centric service, and professional development opportunities for its team members.

Role Description

This is a full-time, on-site role located in Cairo for a Customer Service Representative. In this role, you will assist customers by addressing their inquiries, resolving complaints, and providing support to ensure a positive experience. You will be responsible for maintaining high customer satisfaction, managing interactions professionally, and adhering to established service guidelines and procedures. Additionally, delivering exceptional customer experience through effective communication is key in this role.

Qualifications

• Strong communication and interpersonal skills
• Ability to handle and resolve customer inquiries professionally
• Proficiency in problem-solving and multitasking in a customer-oriented environment
• Fluency in English Is a must