Customer Service Specialist

About the Company

Teleperformance is a global leader in BPO across 97+ countries, speaking 25+ languages, Teleperformance is the first contact center in Egypt that launched in 2007. Teleperformance Egypt currently operating from multiple sites in Cairo, Giza, Alexandria and Tanta.

Role Description

This is a full-time, on-site role in 5th Settlement Cairo, Egypt. The customer service specialist will handle customer inquiries for telecommunication and electronics campaign efficiently and provide high customer satisfaction levels.

Qualifications

• Excellent Communication skills
• Fluency in English is Must (B2)
• Flexibility to work in a rotational shifts condition (maximum 2 AM for females)

Benefits

• Net salary up to 20K EGP
• Quarterly Bonus: (Linked to productivity and performance)
• Uncapped sales incitive
• Overtime Bonus
• Transportation provided (door to door for females after 11 PM)
• Medical Insurance (up to 400,000 EGP/year) and Social Insurance
• Exclusive discounts at stores across Egypt
• Clear career path after just 6 months
• VPN line provided

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