Customer Service Specialist

Company Description

At The Nest Hospitality, we believe that every journey should be a seamless and memorable experience. With years of expertise in travel and hospitality, we have mastered the art of creating exceptional stays for our guests. Our boutique agency specializes in short-term rentals that offer more than just a place to stay we provide a home away from home.

Role Description

This is a full-time role for a Guest Experience specialist, located in our office in Cairo. The Guest Experience Associate will handle day-to-day tasks such as providing exceptional customer service, communication, managing guest experiences, performing and handling reservations. The individual will be responsible for ensuring that every guest has a seamless and memorable experience during their stay while making sure our SOP and compliance process is 100% met.

Qualifications

• Excellent Communication and Customer Service skills
• Proficiency in managing Guest Experience and problem resolutions
• Experience with Reservations
• Fluency in English (interview will be in English)
• Familiarity with the hospitality industry and short-term rentals
• Bachelor's degree in Hospitality Management, Business, or related field is preferred
• abilty to work in startup dynamic teams