Customer service, Team leader

Company Description

RAYA Customer Experience provides next-generation BPO and customer experience management services for clients in various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from highly skilled labor markets, RAYA CX offers a suite of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Role Description

This is a full-time on-site role for a Customer Service Team Leader located in Cairo, Egypt. The Team Leader will oversee daily operations, manage team performance, and ensure the delivery of outstanding customer service. Responsibilities include monitoring and evaluating staff performance, providing guidance and support, handling escalated customer issues, and ensuring compliance with company policies and procedures.

Qualifications

• Strong skills in Customer Satisfaction, Customer Service Management, and Customer Support
• Excellent skills in Customer Service and Communication
• Ability to lead and inspire a team
• Experience in resolving customer issues effectively
• Proven track record in meeting performance targets
• Bachelor's degree or equivalent experience in a related field
• Proficiency in using CRM software and other relevant tools