Manager – Dive Center

Division: Red Sea Sport Entertainment

Department: GALAXEA

Compnay: Sports and Entertainment Compnay

About Red Sea Sport & Entertainment

Red Sea Sports & Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global (RSG), responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination. RSSE manages and operates a diverse portfolio of sports, adventure, and leisure offerings, including water sports through Galaxea, adventure activities via Akun, and leisure experiences delivered by WAMA.

RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic & Paralympic Committee, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.

Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with Saudi Vision 2030, supporting the Kingdom's ambition to become a global leader in regenerative tourism.

Job Purpose

The Manager – Dive Center is a site-based leadership role responsible for the overall management, performance, and day-to-day operations of the GALAXEA Dive Center within The Red Sea destination.

This role ensures the safe, efficient, and high-quality delivery of all diving activities, courses, and guest experiences, in line with luxury hospitality standards and international diving regulations. The Manager – Dive Center is accountable for operational excellence, team leadership, asset readiness, and commercial performance, while contributing to the growth and positioning of GALAXEA as a world-class diving destination.

Key Responsibilities

1. Operational Management

• Lead and manage all daily operations of the GALAXEA Dive Center, ensuring seamless execution of diving activities.
• Oversee scheduling, resource allocation, and guest flow management.
• Ensure all diving activities are conducted safely, professionally, and in compliance with SOPs and training agency standards.
• Monitor operational performance, service delivery, and guest satisfaction.
• Act as the primary escalation point for operational and guest-related matters.

2. Guest Experience & Service Excellence

• Ensure delivery of exceptional, personalized diving experiences aligned with luxury service standards.
• Maintain high levels of guest satisfaction through proactive engagement and service excellence.
• Manage guest feedback, complaints, and service recovery where required.
• Promote a strong guest-centric culture across the team.

3. Team Leadership & Development

• Lead, mentor, and manage a team of instructors, divemasters, technicians, and marine crew.
• Oversee recruitment, onboarding, training, and performance management.
• Ensure all staff maintain valid certifications and meet required competency standards.
• Foster a high-performance, safety-driven, and collaborative team environment.

4. Health, Safety & Compliance

• Ensure the highest standards of safety across all dive operations.
• Enforce compliance with international diving standards (e.g., PADI or equivalent), local regulations, and company policies.
• Oversee risk assessments, emergency procedures, and incident management.
• Ensure all safety equipment is operational, inspected, and maintained.

5. Asset & Equipment Management

• Oversee the maintenance, servicing, and readiness of all dive equipment, vessels, and facilities.
• Ensure accurate inventory management, asset tracking, and lifecycle planning.
• Coordinate with technical teams to ensure timely servicing and repairs.
• Maintain high standards of cleanliness, organization, and presentation across the dive center.

6. Commercial & Retail Performance

• Manage all dive center revenue streams, including courses, guided dives, and retail sales.
• Monitor financial performance, budgeting, and cost control.
• Optimize retail offerings, pricing strategies, and upselling opportunities.
• Collaborate with marketing teams to promote GALAXEA diving experiences.

7. Pre-Opening & Development

• Support the setup, testing, and operational readiness of the GALAXEA Dive Center.
• Assist in developing SOPs, operational frameworks, and safety protocols.
• Contribute to the expansion and continuous enhancement of dive operations within GALAXEA.

8. Environmental Stewardship

• Champion marine conservation and responsible diving practices.
• Ensure compliance with environmental regulations and sustainability initiatives.
• Educate guests and staff on marine life protection and responsible tourism.

9. Policies, Reporting & Continuous Improvement

• Ensure adherence to company policies, SOPs, and operational standards.
• Maintain accurate operational, financial, and safety records.
• Provide regular performance reports to senior management.
• Identify opportunities for operational improvement and service enhancement.

Job Requirements

Qualifications & Experience

• Bachelor's degree in Tourism, Hospitality, Marine Science, or a related field.
• Certified Dive Instructor (e.g., PADI OWSI or equivalent) with active status.
• Minimum 5–7 years of experience in diving operations or dive center management.
• Proven experience managing teams within a luxury or high-end environment.
• Strong knowledge of diving safety standards and operational best practices.
• Fit-to-dive medical certification.

Core Competencies

• Strong leadership and team management capabilities.
• Excellent communication skills in English; Arabic is an advantage.
• High level of accountability and commitment to safety and quality.
• Strong organizational and operational planning skills.
• Customer-focused mindset with experience handling high-end clientele.
• Strong problem-solving and decision-making abilities.
• Professional presentation aligned with luxury hospitality standards.
• Proficiency in Microsoft Office and operational systems.

Desirable Skills

• Additional instructor ratings or specialty certifications.
• Experience in dive retail and commercial operations.
• Knowledge of marine conservation and sustainability practices.
• Additional language proficiency (preferably Arabic).
• Experience in underwater photography/videography.

Job Context

• Site-based role at the GALAXEA Dive Center within The Red Sea destination.
• Requires flexibility to work weekends, holidays, and peak seasons.
• Involves both operational leadership and guest-facing responsibilities.
• Plays a critical role in positioning GALAXEA as a leading global diving destination.