Online Sales Specialist

Company Description Midas Furniture, established in 1993, is a leading home and office furniture retailer focused on providing affordable, high-quality furniture and accessories. The company has expanded to operate 16 spacious showrooms with over 2,000 team members across Kuwait, Jordan, Qatar, Dubai, and Saudi Arabia. Midas offers a wide range of products and services, including retail furniture, commercial tenders, design-and-build solutions, and interior design consultation. A diverse, multidisciplinary team in sales, engineering, interior design, labor, and logistics supports the brand's growth and customer-focused vision.

Role Description The Online Sales Specialist is a full-time, on-site role based in Smart Village. This role is responsible for managing online sales channels, responding to customer inquiries, and guiding customers through product selection to ensure a smooth buying experience. Daily tasks include handling live chats, emails, and social media messages, preparing online quotations, updating product information and promotions on digital platforms, and coordinating with showroom and logistics teams to ensure timely order processing and delivery. The Online Sales Specialist also supports online marketing campaigns, provides feedback on customer needs, and participates in training to stay updated on product features, pricing, and system enhancements.

Qualifications

• Candidates should possess strong Customer Service skills to handle inquiries, resolve issues, and support customers throughout the online sales process.
• Candidates should possess effective Communication skills, including clear written and verbal communication, active listening, and professional online interaction.
• Candidates should possess Sales skills, including lead conversion, upselling, and cross-selling within an online retail environment.
• Candidates should possess Online Marketing skills to support digital promotions, coordinate with marketing teams, and help optimize online campaigns.
• Candidates should possess Training-related skills, such as the ability to learn new systems quickly and share product and process knowledge with colleagues.
• Relevant qualifications include previous experience in online or retail sales, familiarity with e-commerce platforms and CRM tools, and basic data entry and reporting skills.
• A diploma or bachelor's degree in Business, Marketing, Communications, or a related field is preferred, along with strong organizational skills and the ability to work in a fast-paced, customer-focused environment.