Job Title: Retail Sales Consultant
Reports to: Team Leader
Location: UAE
Business Unit: Trading
Role Purpose
To offer exceptional customer service while maximizing all sales opportunities.
Key Accountabilities
- Deliver excellent customer service.
- Follow the sales process to maximize sales.
- Understand features and benefits of all Travelex product lines.
- Use every opportunity to upsell and cross-sell.
- Recognize warning signs of questionable transactions and mitigate potential risks.
- Adhere to promotional marketing offers.
- Manage till stocks effectively.
- Achieve individual KPIs and sales targets.
- Investigate and report overages and shortages.
- Comply with company and location policies and procedures, including:
- Audit
- Risk
- Health & Safety
- Security
- Customer service requirements
- Ensure legal and corporate compliance.
- Maintain high standards of store housekeeping and presentation.
- Contribute positively to team success.
- Complete all required training within specified timelines.
Role-Specific Experience And Skills
- Experience in retail, cash handling, and/or banking.
- Strong customer service skills.
- Good numerical ability.
- Sound knowledge of products, services, and procedures.
- Experience working with computer systems.
- Ability to work independently and as part of a team.
- Attention to detail in routine activities.
- Flexibility to work various shifts and locations.
- Proficiency in English.
General Experience And Personal Qualities
Leadership
- Self-aware with a high degree of personal and professional integrity.
Commercial Acumen
- Protect the business by ensuring procedural compliance, managing risks, and escalating issues to safeguard Travelex's reputation.
Strong Relationships
- Ability to build and manage relationships, developing trust and credibility with:
- Customers
- Partners
- Peers
- Teams
- Internal and external stakeholders
- Proactively share best practices to drive continuous performance improvement.
