Job Description
Purpose of the Role
To identify, develop and grow a portfolio of corporate & government and/or travel agent customers through professional account management & development,
identifying customer needs and developing win/win scenarios through effective negotiation skills to avoid revenue dilution.
Essential Duties And Responsibilities
Development of New corporate accounts by visiting them, known through references and cold calls.
Accountable for completing sales objectives and service audits.
Development of strategic & operational business plans in conjunction with sales & operational team.
Managing documentation and records to support all potential transactions.
Handling escalations and resolving them within agreed time lines (Service Level Agreements)
Analysing and setting up company's budgets and control. (MIS Report - Business Analysis for Top 40 accounts)
Analyse reports for better recommendations to the customer.
Set up weekly, monthly and quarterly review meetings with customer.
Schedule weekly team meetings to set short and long term goals for service excellence.
Managing Supplier Relationship (Vendor Management - Top 10 airlines & Top 40 clients)
Managing Client Relationships (Client Management - Top 40 client to enhance sales & sustain long term relationship)
Skills/Qualifications
Bachelor Degree
Other relevant supporting certificates related to leisure travel & auxiliary courses
Computer literate in MS Office & Windows
Planning, organizing, strategic thinking and analytical skills
Ability to communicate; negotiate and persuade
Able to use GDS for flights booking
Minimum of 3 years experience in travel or customer relationship management environment.
Competencies
Presentation skills, tactfulness, analytical skills, organizational skills & business writing skills.
Business Analysis Experience
Drive for results, time management & influence skills
MS Office Advance Excel & PowerPoint.
Knowledge on various Holidays/Business destination in the world.
Negotiation & persuasion skills with clients
