Company Description
Guide Academy, established in 2017, is a comprehensive recruitment and learning institution committed to fostering skills development and professional growth. Guided by five key pillars—Skills Training, Language Learning, Trainer Trained, Recruitment Hub, and Corporate Pro—Guide Academy delivers tailored and impactful education solutions. The organization emphasizes a human-centered and results-driven approach, ensuring its programs are customized to meet diverse industry needs and organizational goals. With a team of seasoned professionals, Guide Academy's commitment to quality and client-focused strategies sets it apart as a leader in education and training.
Role Description
This is a full-time, on-site role based in Cairo for a Telesales Team Leader specializing in the education field. The Telesales Team Leader will oversee the daily operations of the telesales team, develop and implement sales strategies, and ensure the team meets its performance targets. Responsibilities include team management, coaching sales representatives, monitoring key performance indicators, and building strong customer relationships. The role requires an individual who can inspire and lead a team while maintaining excellent customer service standards.
Qualifications
- Strong Communication and Customer Service skills, with the ability to build and maintain positive relationships
- Proven experience in Team Management and Team Leadership to motivate and guide a high-performing sales team
- Sales expertise, including the ability to develop and implement effective strategies to achieve sales goals
- Experience in the education sector is essential, with knowledge of education-related services and client needs
- Bachelor's degree in Business Administration, Education, or a related field (preferred)
- Problem-solving abilities, organizational skills, and attention to detail
- Proficiency in sales software and CRM systems
- Fluency in English and Arabic is highly desirable
