About Us

Foundever is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.

Role Purpose

The German Language Trainer will be part of the Language Academy within the Learning & Development department, responsible for delivering high-quality German language training to adult learners in a BPO environment. The role focuses on spoken German, business communication, pronunciation, and cultural awareness to ensure agent readiness for German-speaking client accounts.

Key Responsibilities

Training Delivery

Deliver German language training to adult learners supporting BPO and customer service operations.
Teach spoken German, pronunciation, grammar in context, and business/customer service communication.
Conduct role plays, call simulations, and real-life customer interaction scenarios.
Adapt training delivery to different proficiency levels and learning styles.

Assessment & Coaching

Assess learners German language proficiency and identify individual and batch-level gaps.
Provide structured feedback and targeted improvement plans.
Monitor and track language progress to ensure readiness for production.

Content Development

Develop, adapt, and maintain German language training materials aligned with client and business requirements.
Ensure content supports quality standards, CSAT, and operational KPIs.

Stakeholder Collaboration

Work closely with Operations, Quality, and other L&D stakeholders.
Support nesting and post-training phases with language coaching when required.
Provide language insights and recommendations to Team Managers and Quality teams.

Reporting & Documentation

Maintain accurate training records, assessments, and attendance.
Share regular progress reports with L&D leadership and operations.

Required Qualifications & Experience

Bachelor's degree in German, Linguistics, Education, or a related field.
German language proficiency: C1C2 (spoken and written) MUST.
English proficiency: B2 MUST.
Proven experience teaching languages to adults MUST.
Minimum 1+ years of experience in a BPO / call center training environment MUST.
Strong expertise in customer service and business communication.
Excellent facilitation, coaching, and classroom management skills.

Preferred Qualifications (Advantage)

Experience supporting German-speaking customer service or technical support accounts.
Exposure to international clients (DACH region preferred).
Teaching certifications such as TELC Trainer, Goethe, TESOL, or CELTA.

What We Offer

Be part of the Language Academy within a structured L&D function.
Exposure to global clients and multilingual accounts.
Career growth and development within a multinational BPO.
Competitive compensation and continuous learning opportunities.

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