Agent English Speakers B2 , C1

RAYA Customer Experience (RAYA CX) provides advanced business process outsourcing and customer experience management services for clients in various industries. Since 2001, RAYA CX has been a trusted partner for customer service, technical support, and global services, catering to Fortune 1000 companies across North America, Europe, the Middle East, and Africa. With operations in highly skilled labor markets, RAYA CX delivers integrated solutions driven by innovative strategies, cutting-edge technology, and continuous improvement.

This is a full-time on-site role for a Call Center Agent (B2, C1) located in Qesm 2nd 6 October. The agent will handle customer inquiries, resolve issues effectively, and ensure customer satisfaction. Additional responsibilities include providing support and maintaining a high standard of communication, documenting interactions in company systems accurately, and adhering to quality and performance metrics.

• Proficiency in Customer Service Representatives and Customer Support roles, with a focus on ensuring Customer Satisfaction
• Strong Interpersonal Skills to communicate effectively and build rapport with customers
• Computer Literacy skills to navigate and utilize customer relationship management tools and relevant technology
• Excellent problem-solving and multitasking abilities
• Fluency in English (B2 or C1 level required) is a must
• Previous experience in customer support or call center roles is a plus