Job Description
Communicating with customers through various channels (telephone, online chat, or in person) to provide support and information on services.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.
Knowing our Services inside and out so that you can answer questions.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Performing other related duties as assigned.
Desired Candidate Profile
Profile:
Bachelor s degree.
Experience as a Customer Support Specialist or similar CS role.
Familiarity with our industry is a plus.
Understanding of how CRM systems work.
Excellent communication and problem-solving skills.
Multi-tasking abilities.
Patience when handling tough cases.
Ability to work under pressure and meet tight deadline while maintaining the professional standards.
Not gender- based.
Giza Residents are preferred.
Education:
Bachelor of Business Administration(Management)
Gender:
nm
Nationality:
Any Nationality
