Customer Service Technical Support

Company Description

Sutherland specializes in delivering digital transformation through Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We partner with leading global brands, offering cutting-edge solutions and business process excellence to drive innovation and scalable business transformation. With over 363 independent inventions, including 250 AI-based patents, we lead in creating pioneering technologies as part of a seamless as-a-service model. Our goal is to optimize critical business operations, enhance customer experiences, and engineer impactful digital outcomes for businesses worldwide.

Role Description

This is a full-time, on-site role for a Customer Service Technical Support Specialist based in Cairo. In this role, you will provide technical assistance and resolve customer issues through various channels such as phone, chat, or email. Key responsibilities include addressing customer inquiries, troubleshooting technical problems, ensuring customer satisfaction, and enhancing the overall customer experience through proactive communication and efficient support solutions.

Qualifications

• Strong skills in Customer Support and a proven ability to enhance Customer Satisfaction
• Proficiency in Phone Etiquette and ensuring positive Customer Service experiences
• English level B2/C1
• Flexibility with night and overnight shifts
• Sales experience is a plus