Keeping Records As part of their ongoing work, IT assistants are typically required to keep detailed records of their network's configurations, peripheral specifications, problems and solutions, and more
Assist in maintaining Internet service and telephone systems.
Ensure proper functioning of security tools such as antivirus, EDR, firewalls, and MFA.
Sets up and configures desktop computers, peripherals and accounts assigning security level
Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
Designs and produces basic reports
Transfers computer files between platforms.
Onboard and offboard employees IT assets and system access.
Maintain an up-to-date asset inventory
Document troubleshooting steps, solutions, and standard operating procedures
Provides basic troubleshooting, repair and maintenance for computer equipment (e.g: disk drives, printers drivers)
Support deployment of new hardware, software rollouts, and system upgrades
