Sales Account Manager

About Nafham by Tyro

Tyro is an online learning platform that connects students with qualified instructors. On its mission to provide personalized, high quality online education to everyone, Tyro has recently acquired Nafham, an edtech startup with over 5 million learners focused on school curricula of Egypt, KSA, and UAE. Both companies joining forces positions Nafham by Tyro to be the largest Edutech platform in the MENA region providing both, live online tutoring as well as recorded educational video content. With this new acquisition, Nafham by Tyro is growing fast and expanding its team by hiring the best candidates in the region to fulfill different roles and responsibilities..

Job Description:

We are seeking a motivated and results-driven Telesales Representative to join our team. The role involves contacting prospective students and parents via phone and chat to introduce our educational programs, understand their learning needs, and match them with the most suitable teachers. The ideal candidate will have strong communication skills, a passion for sales, and the ability to meet and exceed sales targets in a dynamic, fast-paced environment.

Key Responsibilities:

- Contact potential and existing students or parents through outbound calls, inbound inquiries, and online chats.

- Understand students needs and preferences to recommend suitable courses, teachers, and learning plans.

- Coordinate with teachers and academic departments to ensure an optimal studentteacher match.

- Maintain detailed records of customer interactions and follow up promptly on leads.

- Achieve and exceed monthly and quarterly sales targets.

- Handle objections professionally and provide accurate information about programs and pricing.

- Contribute to the continuous improvement of the telesales process through feedback and collaboration.

- Ensure excellent customer experience and uphold the company's reputation in all communications.

Qualifications & Requirements:

- Bachelor's degree holder

- 12 years of experience in sales, telesales, or retention roles.

- Experience in the education industry is a plus.

- Very good to excellent command of spoken and written English.

- Proficient in CRM systems, MS Office, and online communication tools (Zoom, Google Meet, etc.).

Why join Nafham by Tyro

The growth of our team members is just as important as our growth as a company. That's why we continuously invest in the learning and development of our employees

Your ideas matter! If you are a junior on an executive manager, we want to own and present your ideas with facts, data and key insights and we will help you lead and execute them to create impact to our ever growing learning community

Teamwork makes the dream work. We all work together in a collaborative yet competitive atmosphere to grow as individuals and as a company

Explore your potential. You do not have to stick to a singular set of responsibilities. We value individuals with diverse skill-set and encourage your contribution in different initiatives

Last but not least, we aim to hire the best caliber in the region, that's why we provide attractive and competitive compensation packages regardless of experience