Sales Coordinator

JAFZA, Dubai, UAE Office-based

Job purpose

Provide day-to-day sales administration and customer support for the Middle East region. Ensure accurate order processing, smooth coordination between sales, operations, logistics and head office, and high levels of client satisfaction.

Key responsibilitie

s
Order manageme

ntReceive, verify and confirm purchase orders from regional customer

s.Enter/maintain orders in ERP and ensure documentation (POs, packing lists, invoices) is complete and accurat

e.Follow up with operations, warehouse and logistics to confirm product availability, packing and timely dispatc

h.
Customer support & communicat

ionAct as first point of contact for assigned accounts (Iraq, Syria, Jordan), respond to inquiries, provide product information and resolve routine issu

es.Follow up on quotations, order status and delivery updates; maintain professional client corresponden

ce.Communicate price updates, product innovations and promotional information to distributors and customers as direct

ed.
Account administra

tionCreate and maintain customer accounts in the company system; coordinate account setup with head office (France) where requi

red.Monitor commercial budget/allocations for the Middle East region and report variances to the Sales Mana

ger.Track turnover by country for assigned territories and flag risks or opportunit

ies.
Reporting & data manag

ementMaintain and update sales trackers, CRM and customer records with accurate, timely informa

tion.Prepare weekly and monthly sales reports (orders, deliveries, outstanding issues, performance vs. targ

ets).Support ad-hoc analysis and reports (seasonal trends, stock issues, distributor performa

nce).
Coordination & continuous impro

vementLiaise with cross-functional teams (finance, operations, logistics, marketing) to resolve issues and improve proc

esses.Suggest process improvements to reduce order errors, shorten lead times and enhance customer exper

ience.
Compliance & docume

ntationEnsure all activities comply with company policies, export/import documentation requirements and regional regul

ations.KPIs (ex

amples)Order confirmation accuracy rate (targ

et 98%)On-time order dispat

ch rateTime-to-respond to customer inquiries (target 2448

hours)Timeliness and accuracy of weekly/monthly

reportsCustomer satisfaction / number of esca

lations
Requ

irementsExperience: 24 years in sales coordination, sales administration or customer service ideally in FMCG, Food Service, dairy or confec

tionery.Bachelors degree in Business Administration, Commerce or relate

d field.Familiarity with GCC/Middle East customers and trade pr

actices.
Strong MS Office skills (Excel required); experience with ERP/CRM systems and Power BI i

s a plus.Clear written and verbal communication in English; Arabic is a strong a

dvantage.High attention to detail, good organizational skills and ability to manage competing pr