Senior Account Manager

About Serviceplan:

Founded in 1970, Serviceplan Group is Europe's largest and most successful owner-managed agency group. Built on the foundation of integrated marketing and communications under one roof — the House of Communication — our approach fosters ÜberCreativity: a higher form of innovation driven by interdisciplinary collaboration across markets, cultures, and technologies.

Today, we are present in 34 offices worldwide, and remain Independent, Integrated, Innovative, and International in everything we do.

Role Overview:

We are seeking a dynamic Account Manager to lead client relationships and drive campaign success across regional markets. This role is pivotal in managing 360-degree advertising campaigns while ensuring client satisfaction, internal coordination, and creative excellence.

Key Responsibilities:

Client Leadership:

• Act as the primary point of contact for all client communications and needs.
• Build and nurture long-term client relationships through ongoing strategic dialogue and weekly meetings.
• Understand client businesses thoroughly, providing strategic advice and innovative ideas to drive brand performance.
• Lead the planning and execution of integrated marketing campaigns in line with client objectives.

Campaign & Project Management:

• Oversee full-cycle management of 360 advertising campaigns — from creative briefing to delivery.
• Collaborate with internal teams across UAE, Egypt, and KSA to ensure timely delivery of projects.
• Develop detailed proposals, reports, presentations, and post-campaign analyses.
• Monitor performance metrics and recommend actionable insights for continuous improvement.

External Coordination:

• Liaise with clients to understand their advertising requirements and translate them into actionable briefs.
• Present campaign strategies, creative concepts, and media plans alongside internal teams.
• Manage budgets, timelines, and reporting — ensuring transparency and effectiveness.
• Support new business pitches and maintain a pipeline of potential opportunities.

Internal Leadership:

• Coordinate across Creative, Social Media, and other departments to align resources and meet project goals.
• Ensure smooth execution of campaigns within scope, budget, and timelines.
• Facilitate internal briefings, reviews, and feedback loops to maintain project momentum.

Skills & Experience Required:

• 5–6 years of experience in Advertising Account Management or Client Servicing.
• Fluency in English and Arabic is mandatory.
• Proven experience managing integrated campaigns (360), preferably with exposure to automotive clients.
• Exceptional client communication, presentation, and relationship-building skills.
• Deep understanding of the creative process, media planning, and digital strategies.
• Solid project management capabilities, with a proactive and solutions-oriented mindset.

What We Offer:

• A collaborative, international work environment built on trust and innovation.
• The opportunity to work with regional and global brands.
• Exposure to Serviceplan's unique House of Communication model.
• A culture that encourages creative freedom and career growth.