Telesales Specialist

Role Description

This is a full-time hybrid role for a Telesales Specialist, located in Qesm El Maadi with the flexibility to work from home on occasion. The Telesales Specialist will be responsible for engaging prospective and existing clients over the phone to promote and sell products or services, and to respond to inquiries. Daily tasks include managing customer interactions, following up on leads, maintaining accurate records of client communications, and meeting or exceeding sales targets. Additionally, the Telesales Specialist will play an integral role in ensuring customer satisfaction by providing support and addressing concerns effectively.

Qualifications

• Proficiency in Customer Service and Customer Support to address client inquiries and maintain satisfaction levels
• Excellent Communication skills to actively listen, clearly articulate information, and engage clients
• Strong Sales abilities, including persuasion and negotiation skills
• Experience in providing Training to clients or team members when needed
• Ability to meet sales targets and work independently as part of a hybrid team
• Familiarity with CRM software and related tools is a plus
• Proactive and goal-oriented mindset
• Fluency in English and proficiency in other languages is advantageous