Trainer

Company Description

Second Step for Outsourcing and Business Services is a premier provider of HR, staffing, payroll, and outsourcing solutions with main offices in Egypt, Iraq, Jordan, Lebanon, and Libya. The company specializes in recruitment, manpower supply, payroll management, and deployment to help clients achieve their business goals across the GCC and MENA regions. Renowned for its strong expertise, Second Step serves diverse industries, including IT, e-commerce, telecommunications, and retail. By offering services such as headhunting, HR consulting, and assessment, the company exceeds client expectations and delivers comprehensive support for various business needs.

Role Description

We are seeking a dynamic Retail Excellence Trainer to drive store performance, train teams, and implement business strategies in line with market trends. You will analyze consumer behavior, competitors actions, and partner needs to develop actionable plans, while coaching and retaining top talent within the team.

Responsibilities:

Monitor retail trends and the electronic 3C industry to inform store strategies.

Deliver training on NEO, product, brand, company culture, sales, and soft skills.

Implement company policies and regulations within the team.

Coordinate events and cluster activities to convey accurate information to partners.

Analyze competitors and design strategies to maintain competitive advantage.

Understand partner and customer feedback, and design action plans accordingly.

Evaluate team performance, manage PIPs, warnings, contract renewals, and succession planning.

Foster positive team morale, eliminate rumors, and coach staff for career development.

Qualifications

Excellent English communication.

Strong presentation and training skills.

High flexibility and adaptability.

Experience in the mobile phone or electronics industry preferred.

Willingness to develop and learn.

Ability to work on the ground in retail locations.