Company Description
Alorica specializes in creating exceptional customer experiences that elevate brands. As a full-service customer experience (CX) partner, the company provides strategy and execution by blending advanced technology, proven performance, and industry expertise to drive impactful results. With a global presence of 100,000 professionals across 17 countries, Alorica supports over 250 brands in 75+ languages. Known for pioneering innovative solutions, the company values integrity, authenticity, and strong client relationships. Join a team committed to curiosity, creativity, and connection by exploring opportunities at alorica.com/careers.
Role Description
This is a full-time, on-site role for Travel Agents, based in Qesm El Sheikh Zaid. Travel Agents will be responsible for assisting customers with travel planning, including reservations, car rentals, and overall travel arrangements. Primary duties include delivering exceptional customer service, managing travel queries, providing recommendations, making sales, and ensuring clients receive a seamless travel experience. The role also involves problem-solving and building relationships with customers to optimize their travel experiences.
Qualifications
- Proficiency in handling Reservations and Travel Arrangements
- Strong Customer Service and Car Rental coordination skills
- Fluent English Speakers B2/C1
- Critical thinking and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work on-site in Qesm El Sheikh Zaid
- Previous experience in the travel or hospitality industry is a plus
- Proficiency in multiple languages is an advantage
