Customer Service Representative

Company Description

DKW Akademie is a language Academy based in Egypt, specializing in teaching the German language. Established in 2019, the academy aims to help individuals achieve their career goals in international companies by providing essential language skills. Offering a range of courses for learners of all levels, DKW Akademie helps students enhance their reading, writing, listening, and speaking abilities in German. The academy also provides cultural immersion activities to allow students to experience German culture firsthand.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Cairo, Egypt. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience. Day-to-day tasks include responding to customer questions, resolving issues, and maintaining detailed records of customer interactions.

Qualifications

• Customer Service Representatives and Customer Support skills
• Ability to ensure Customer Satisfaction and enhance Customer Experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work on-site in Cairo, Egypt
• Bachelor's degree in a related field is a plus
• Proficiency in German and English is highly desirable